Problem

When trying to open "Rules and Alerts" in Outlook, you get the following error:

Background information

This only seems to affect Windows 10 machines running Microsoft Outlook for Office 365 or 2016.  We are unsure what causes the issue

Solution

The easiest way to fix this issue is to setup a new Outlook Profile.  This has limited negative impact but will resolve the issue quickly.

  • Close Outlook by selecting File --> Exit
  • In Windows, click on Search --> Control Panel
  • Make sure you are Viewing by Small icons 
  • Click on the Mail icon
  • Click on the Show Profiles... button
  • You will see an existing list of profiles. Click on the Add... button
  • Type a profile name (we suggest your name, followed by "-new"), click OK
  • Select Manual setup or additional server types and click Next
  • Select Office 365 and type the full email address of the mailbox, click Next
  • You should get check marks to show it was setup and connected successfully.  Add a check mark next to Change settings and click Next
  • You should now see the new mailbox in the list of mailboxes.  Make sure the new mailbox is listed under Always use this profile 
  • Click OK


Contact Computer Services for assistance

As always, should you need further assistance, please contact Computer Services by phone, email or Online Request Form