This page is for Staff and Faculty Only

Associate Faculty please contact Computer Services by phone, email or Online Request Form for any software request and we can confirm what is available.

The only software RRU provides students is a Microsoft Office 365 subscription


Do you require specialized software for your work computer?  RRU is undertaking to ensure we’re running licensed and reputable software, considering software budget requirements and properly addressing security and privacy concerns.  We are in the process of creating a software safe list.  This list is constantly evolving and changing, but please follow the appropriate Action if the software is listed below, or skip to the Software Request Procedure if your software is not listed.

Note: For now requests for drivers for hardware already purchased will not require special approval.  Please simply submit a service request to Computer Services.

List of Known Software

Software NameAction*For IT use only
Adobe Acrobat Pro DC

Approved, license required

Submit a Request to the Helpdesk using the Online Request Form

License Required then immediate deploy/installation from Adobe site.

Installation procedure

Adobe Acrobat Pro v11, V10

Approved, license required

Submit a Request to the Helpdesk using the Online Request Form


Licensing (See Cecilia) then SCCM Package for immediate deploy.

Adobe ConnectNot approved for installation at RRU.

Adobe Creative Cloud All Apps

  • Creative cloud
  • Photoshop
  • InDesign
  • Illustrator
  • Lightroom
  • Adobe XD
  • Premiere Rush
  • Premiere Pro
  • After Effects
  • Dimension
  • Acrobat Pro
  • Dreamweaver
  • Animate
  • Audition
  • Lightroom Classic
  • Character Animator
  • Spark
  • Bridge
  • Media Encoder
  • InCopy
  • Prelude
  • Fuse (Beta)

Staff and Faculty submit a request to the Helpdesk using the Online Request Form


Adobe Creative Cloud is available to students in the LIC Mac Lab.


License Required then immediate/installation from Adobe site.

Installation procedure



The student must have an Adobe account. Instructions to Create an account and how to Log in to Adobe are available on our website.

Adobe Digital Editions

Approved, immediate deploy

Submit a Request to the Helpdesk using the Online Request Form

Immediate deploy from https://www.adobe.com/ca/solutions/ebook/digital-editions/download.html
Adobe ReaderAlready installed
Agresso License

Approved, no installation required, just icon. Requires account.

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)


Procedure

Procedure to add icon

Agresso Report Engine (and Visual Studio)

Approved, no installation required, just icon. Requires account.

Submit a Request to the Helpdesk using the Online Request Form

Immediate deploy via SCCM Package - Agresso_ReportEngine_9
Agresso Software

Already installed

Missing icon?


ArcGIS, ArcView

Approved, license required.

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) 

SCCM Package

AssurePay

Approved, license required.

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)


AtoM Text editorNot approved for installation at RRU.

Please use NotePad or NotePad++. Contact Computer Services for assistance.

RRHD-54288

Audacity

Approval required

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

https://www.audacityteam.org/download/

Avanti

Approved, license required

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Website

Procedure

BCM

Approved, immediate deploy

Submit a Request to the Helpdesk using the Online Request Form


Big Stretch ReminderNot approved for installation at RRU.

Since this software is not specifically work related the software is not approved. However there are many other apps available for mobile devices that can do the same functionality.

RRHD-52810

BitrixNot approved for installation at RRU.

Since this is a project management software, please use Microsoft Project.

RRHD-49424

Bulk Rename Utility 64 FreewareNot approved for installation at RRU.
Blackboard CollaborateWebsitePlease contact CTET Studio to inquire about getting a meeting room setup in your Moodle course
BlueJeans

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

See Bluejeans for additional info

Software available in the Software Center console

Calendar Sync Free Not approved for installation at RRU.
CamtasiaApproved for CTETCTET install themselves.

ChequeScribe

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Procedure
CMMS

Webpage

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)


Additional Info

License Info

CMS

WebpageProcedure
ChromeAlready installed
Citrix WebexUnder review (RRHD-52125)
Confluence

Approval required

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Procedure - cd

Corel Draw

Not approved for installation at RRU.One legacy exception

CRM

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Procedure

SCCM Package (Will not run automatically and must be run by customer manually with Outlook closed)

Dameware

Not approved for installation at RRU.
Diligent BoardsApproval required (process pending, RRHD-59896)Install according to these instructions.
DropboxNot approved for installation at RRU.

Trial for Microsoft OneDrive is currently underway

Web interface not blocked

Duplicate File DetectiveApproval required (process pending)License information available in O:\Staff\academic and information services\it-services\private\Software\DuplicateFileDetective 
Dymo Label Printer software and Dymo Connect software

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Software available in the Software Center console
Ease-E-Club

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Procedure
Equalizer APONot approved for installation at RRU.
EST Desktop 2.0

Approved, immediate deploy, account required

Please submit a Request to the Helpdesk using the Online Request Form

This software is downloaded directly from CanadaPost.ca. To install, "run as administrator" and then enter credentials for an account with elevated permissions.

Customer must have Canadapost account. (Not provided by IST)


EMS Enterprise

Not approved for installation at RRU.Replaced by EMS Campus, VirtualEMS and Webrez.

EMS Campus (permissions)

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Procedure

SCCM package (will install automatically, however Server and database name must be provided)

FirefoxAlready installed
Fireworks

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)


FreemindUnder review
GaBi software

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Required for BBA course STNL320 Sustainability Accounting. Software has been installed and approved for this purpose only. (RRHD-55778)

All other requirements must be approved first.

Google DriveNot approved for installation at RRU.

Trial for Microsoft OneDrive is currently underway

Web interface not blocked

Google Earth Pro

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

https://www.google.com/earth/versions/
Grammerly

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Software available in the Software Center console
Grant connectRefer to communicationContact Vivianne Jefferis
Greenshot

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Software available in the Software Center console
Identicam

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)


Imprintplus

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Approved for Tourism department
iTunesNot approved for installation at RRU.
JavaApproval required
JIRA Service DeskApproval requiredProcedure - cd
Label Printer Software

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

As long as the printer is connected directly to Windows 10 computer, the software can be installed (Shared label printers is no longer supported)

Dymo Label printer - SCCM Package

Brother Printer - Install with Admin account

LBoss

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Additional Info
Lice CapUnder review (RRHD-52416)
Manitou

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)


Maximum Express Courier

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

This will be approved on a Case-By-Case basis.

Mendeley

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Browser plug-in. Requires admin account to complete installation

Mendeley Support

SCCM Package

Microsoft Office 365 for home

Approved, immediate deploy

Please see Office 365 procedure

Office for Home Use procedure

Microsoft Office 365 (Windows 10)

Microsoft Office 2010 (Windows 7)

  • Access
  • Excel
  • Outlook
  • PowerPoint
  • Project (Separate License)
  • Word
  • Visio (Separate License, see below)
Already installed
Microsoft Power BI (free version)

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Procedure
Microsoft Project

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form


Microsoft SCCM

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)


Microsoft Visio 2010

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Procedure
MiniTabAlready installedProcedure
Nvivo

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Procedure

SCCM Package

OnePassword

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

LastPass, KeyPass as also allowed, however we would prefer OnePassword is used as a standard
Open Broadcaster Software 

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

This will be approved on a Case-By-Case basis.
Papercut

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)


PC Equalizer FreeNot approved for installation at RRU.
Poll Everywhere plugin for PowerPointApproval requiredThis will be approved on a Case-By-Case basis.

Popcorn Maker

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)


POS (see LBOSS)

PrimoPDFApproval pending
Raiser's Edge

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

(Also must be approved by Vivianne Jefferis) 

Procedure

SCCM package

Readerboard Software

  • WinSCP
  • HyocoImpress
  • HyocoConfig
  • VNCviewer

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Procedure
7-Zip

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Software available in the Software Center console
SkypeApproval required
SlackNot approved for installation at RRU.Corporate wide chat solution being investigated
Slido
Approval required. Only available to

communications@royalroads.ca

eventrequests@royalroads.ca

avhelp@royalroads.ca

Current approver Andrea Stuart

Access granted to a generic email to allow any member of the communications and event team can have access.
Snag-It

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

SCCM Package
Sogou Chinese keyboard software

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Must be installed with Admin account and there are additional features that will prompt for Admin account a second time.
SPSS

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

SCCM Package for v24 available
SSIS

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form


Survey Monkey for FacultyNot availableAdditional Information
Survey Monkey for Staff

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Procedure
TableauLicense required
TeamViewer

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)


TrueView AutoCAD viewer

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Ref RRHD-63746
XiBOApproval required
Kramer VIA App

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

For RRU computers the Software available in the Software Center console

For non-RRU managed equipment, you can download the software from here

VB Cable

Approved, License Required

Please submit a Request to the Helpdesk using the Online Request Form

Ref RRHD-64966

Virtual EMS

WebsiteNo installation required
VitalSource

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

https://support.vitalsource.com/hc/en-us/articles/201067238-Installing-Bookshelf-on-Windows-7-8-8-1-10
VyondOnly available to EPMO communication
Wacom Tablet DriversUnder reviewRRHD-51139
WeChat

Approval required

Please submit a Request to the Helpdesk using the Online Request Form

This will be approved on a Case-By-Case basis.
WhatsappUnder reviewRRHD-49438, RRHD-49424
Zoom for MeetingsNot approved for installation at RRU.Please see Blue Jeans or Blackboard Collaborate
Zoom for Email

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Contact Computer Services to make a request for a license.
Zotero

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Browser plug-in. Requires admin account to complete installation

Zotero Support

SCCM Package

*Definition of Actions

  • Already Installed - Software is part of the standard image on computers deployed on campus.  If you cannot find the software, please create a request to Computer Services via an online ticket or email.
  • Immediate Deploy - Software has been pre-approved and can be installed without additional approval. However if the software requires a license, information might need to be provided. Please request this software via an online ticket or email.
  • Immediate Deploy (Supervisor approval)- Software can be installed after receiving approval from your supervisor. Please request this software via an email with a CC to your supervisor.
  • License Required (Supervisor approval) - Software can be installed after receiving approval from supervisor. Please request this software via an email with a CC to your supervisor. This request might be delayed if a license is unavailable and needs to be purchased.
  • Approval required - Follow the software request procedure below. Once approved by the Network Security team, we will be in touch to install the software. This request might be delayed if a license is unavailable and needs to be purchased.
  • Not approved for installation at RRU - This software is not approved and cannot be installed on RRU workstations.  If you have a valid business requirement for this software, please follow the software request procedure below and the request will be evaluated.

Software Request Procedure

Please submit a ticket requesting the software by visiting the Computer Services Website, and provide as much information about the software by answering these questions to the best of your ability:

  1. What is the name and version of the software you need? 
  2. What is the purpose of the software (why do you use it)? 
  3. Is it required for your job (or is it personal preference)? 
  4. Who uses this software (you and others in your department? Just you?) 
  5. Please give us any reference material that we can use to research the software, such as URLs for system specifications or downloading? 
  6. Is this licensed or unlicensed software? 
  7. If licensed, who holds the license? (RRU or is this a personal license?) 
  8. What is the asset tag on the computer(s) on which you would like to install this software? 
  9. Does your supervisor support the need for this software? (We will need supporting documentation from your supervisor) 

We recognize that the requested software may have been used for years by you and/or your colleagues and may be a highly reputable software however we are reviewing all software installed on RRU computers to maintain the integrity of the RRU network and files and appreciate your cooperation and understanding.

Once these details have been evaluated, we'll be in touch with you regarding next steps.

Looking for software for home? 

We offer MS office for home use, and you are eligible for other software at discounted price because you work for a university.


Contact Computer Services for assistance

As always, should you need further assistance, please contact Computer Services by phone, email or Online Request Form