Due to the way some of the external vendors manage access to their services, as an RRU student you may end up having a number of different accounts while at RRU.  Although RRU is attempting to configure all the services under a "single sign-on" architecture, these difference accounts (and their username and passwords) can be confusing.  

Here is a list of all Student, Staff and Faculty accounts. 

Additional details on that account can be found by clicking on the title.


At RRU we use the term Passphrase rather then Password.  This means the same, but we are encouraging you to use a phrase rather then a word for your password.

 Students

Primary Accounts

MyAdmin Account (aka Lifelong Learning Account and Continuing Studies Registration Site)

  • Description: This is your 'administrative' account that provides you access to many services you need to manage your relationship with RRU
  • Created: This is the account you created to apply at RRU
  • Site: This account works on https://myadmin.royalroads.ca and https://secure.royalroads.ca/cscourses
  • Username: The username is your personal email address (ie awsomeguy@gmail.com) and a passphrase you created
  • To Reset this password - On the MyAdmin page directly
  • Expiration: This account never expires

Go.RRU (To upload photos in MyAdmin)

    • Description: This is a services that is part of your 'administrative' account
    • Created: This is created automatically when you created your MyAdmin account above
    • Site:https://go.royalroads.ca/login
    • Username: The username is the same personal email address (ie awsomeguy@gmail.com) and a passphrase you created for MyAdmin
    • To Reset this password - On the MyAdmin page directly
    • Expiration: This account never expires

Academic Account (aka Computer Account, Moodle account, Webmail account)

  • Description: This account is your main student account that you will use while you are an active RRU student
  • Created: This is the account you 'activated' once you became registered in a program
  • Site: This account works on most RRU websites including Moodle, Library (EZproxy) (see below), Student MYRRU and Webmail
  • Username: We provide you with your username (ie. d2brown) however you will create your own passphrase during activation process. Your username is usually your first initial and last name (and possibly a number before your last name if your username was taken)
  • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
  • Expiration: This account will expire 14 days after your degree has been conferred**
  • Please note - Whether or not your Academic Account is closed, Library access may be restricted if you are between courses

Continuing Studies Account (aka CSonline Moodle account)

  • Description: This account is used for any Continuing Studies course
  • Created: If you take a CS course (not all RRU students need this account), this is the account you "Create" yourself when you first visited https://csonline.royalroads.ca/moodle/
  • Site: This account is used to access Continuing Studies Moodle only
  • Username: You choose a username and passphrase
  • To Reset this password - On the CSOnline Moodle page directly
  • Expiration: This account never expires, but is not really used once you become a full time student

Other Accounts

Bookstore Account (aka to purchase books)

  • Description: This account is created if you want to order books from the RRU bookstore
  • Created: You create if required
  • Site: This account ONLY works on http://bookstore.royalroads.ca/
  • Username: The username is your personal email address (ie awsomeguy@gmail.com) and a passphrase you created
  • To Reset this password - On the Bookstore page directly
  • Expiration: This account never expires

Career Roads

  • Description: This account is used to log into the Career Services Management System
  • Created: You create as required
  • Site: This account ONLY works on https://royalroads-csm.symplicity.com/
  • Username: linked to Facebook, Linkedin or personal email address (you choose)
  • To Reset this password - On the Career Roads page directly
  • Expiration: This account never expires

Continuing Studies Registration site

  • Description: This account is used to register for Continuing Studies courses
  • Created: Current credit course students can log in using their MyAdmin credentials. All others can created this account on the Continue Studies registration site.
  • Site: This account works on https://secure.royalroads.ca/cscourses and https://myadmin.royalroads.ca
  • Username: The username is your personal email address (ie awsomeguy@gmail.com) and a passphrase you created
  • To Reset this password - On the MyAdmin page directly
  • Expiration: This account never expires

Eduroam Account

  • Description: This account is used to log into Eduroam wifi access points in other education institutions around the world
  • Created: This account is created automatically for all students by RRU.
  • Site:  Wifi at other institutions.
  • Username: (Academic Account username)@royalroads.ca (ie d2brown@royalroads.ca) and Academic Account passphrase
  • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
  • Expiration: This account will expire 14 days after your degree has been conferred**

Library and ezproxy sites (aka to read books)

  • Description: The ezproxy account is used to read books from various libraries and resources
  • Created: This account is created automatically for all students at RRU
  • Site: This account should work on all books sites that are connected to the RRU library site. Please use the links provided in Moodle or https://library.royalroads.ca/
  • Username: This is the same username and password as your Academic Account (ie d2brown)
  • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
  • Expiration: This account will expire 14 days after your degree has been conferred**
  • Special Note: Some book sites may require a separate registration (for example eBook Central) to access additional features. Please contact the Library for assistance

Office 365 Account

  • Description: This account is used to download and log into the free Office 365 suite
  • Created: This account is created automatically for all students by RRU.
  • Site: This account is used to access the Office 365 portal and to activate your software once downloaded and installed
  • Username: (Academic Account username)@royalroads.ca (ie d2brown@royalroads.ca) and Academic Account passphrase
  • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
  • Expiration: This account will expire 14 days after your degree has been conferred**

Sharepoint Account (PATTS, Thesis Manager)

  • Description: This account is used to access various SharePoint sites
  • Created: This account is created automatically for all students by RRU.
  • Site: This account is used various sites, many that start with secure.royalroads.ca
  • Username: This is the same username and password as your Academic Account (ie d2brown). On some computers you need to enter your username as Instructional\(username)
  • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
  • Expiration: This account will expire 14 days after your degree has been conferred**

Single Sign On Account (Shibboleth)

  • Description: This account is used to access RRU licensed, third party applications and websites
  • Created: This account is created automatically for all students at RRU
  • Site: This account works is used on sites like SurveyMonkey
  • Username: This is the same username and password as your Academic Account (ie d2brown)
  • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
  • Expiration: This account will expire 14 days after your degree has been conferred**

Elsevier

    • Description: For research - "Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society."
    • Created: You create this account, with your RRU email address, if you want to and account is linked to RRU Academic Account.
    • Site:  Elsevier.com
    • Username: Uses the Single Sign On account (ie d2brown)
    • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
    • Expiration: This account will expire 14 days after your degree has been conferred**. This account can be linked to a personal email account as well. Do this to ensure you can access this account after you graduate

OpenAthens

    • Description: For research - "We make accessing knowledge through a single sign-on simple"
    • Created: Linked to Academic Acount
    • Site:  https://openathens.org/
    • Username: Uses the Single Sign On account (ie d2brown)
    • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
    • Expiration: This account will expire 14 days after your degree has been conferred**


**the date that your degree will be conferred will be provided to you upon completion of your program

 Staff, Temp, Volunteer

Primary Accounts

Computer Account

  • Description: This account is your main computer account that you will use while you are staff
  • Created: This account was created and provided to your supervisor
  • Site: This account works on all RRU websites including Moodle, Continuing Studies MoodleLibrary (EZproxy) (see below)Human Resources, AvantiNet, Webmail and many others 
  • Username: We provide you with your username (ie d2brown) and initial passphrase.  Your username is usually your first initial and last name (and possibly a number before your last name if your username was taken)
  • To Reset this password - Go here to change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when you leave the RRU family

Other accounts

Adobe Connect

  • Description: This account is used to access RRU licensed Adobe software include Adobe Acrobat
  • Created: This account is created manually by you when a licensed is assigned. Account must be created with RRU email address
  • Site: https://account.adobe.com/
  • Username: RRU email address and password
  • To Reset this password - On the Adobe Connect page directly
  • Expiration: This account will expire when you leave the RRU family

Agresso Account

  • Description: This account is used to access the Agresso Application
  • Created: This account is created for you upon request
  • Site: Agresso app
  • Username: We provide you with your username (ie d2brown) and initial passphrase.  Your username is usually the first 6 characters of your first initial and last name (and possibly a number before your last name if your username was taken)
  • To Reset this password - Contact Computer Services
  • Expiration: This account will expire when you leave the RRU family

Avantinet Account

  • Description: This account is used by full time staff to access the payroll system
  • Created: Created automatically approximately 48 hours after your Computer Account is created
  • Site: https://services.royalroads.ca/avantinet
  • Username: Computer Account username (ie d2brown) and computer account passphrase
  • To Reset this password - Go here to change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when you leave the RRU family

BlueJeans Account (Video conference account)

  • Description: This account provides extended functions not available with the free account
  • Created: Media Support Services creates this account upon request (avhelp @ Royalroads,ca)
  • Site: https://bluejeans.com/
  • Username: The username is usually your Royal Roads email address and a password you create
  • To Reset this password - Contact Media Support Services (avhelp @ Royalroads,ca)
  • Expiration: This account never expires

Eduroam Account

  • Description: This account is used to log into Eduroam wifi access points in other education institutions around the world.
  • Created: This account is created automatically for all staff
  • Site: Wifi at other institutions.
  • Username: (Computer Account username)@royalroads.ca (ie d2brown@royalroads.ca) and computer account passphrase
  • To Reset this password - Go here to change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when you leave the RRU family

Library and ezproxy sites (aka to read books)

  • Description: The ezproxy account is used to read books from various libraries and resources
  • Created: This account is created automatically for all staff at RRU
  • Site: This account should work on all books sites that are connected to the RRU library site. Please use the links provided in Moodle or https://library.royalroads.ca/
  • Username: This is the same username and password as your Computer Account (ie d2brown)
  • To Reset this password - Go hereto change the password on your computer account (will affect all sites)
  • Expiration:This account will expire when you leave the RRU family
  • Special Note: Some book sites may require a separate registration (for example eBook Central) to access additional features. Please contact the Library for assistance

Office 365 Account

  • Description: This account is used to download and log into the free Office 365 suite.
  • Created: This account is created automatically for all staff by RRU.
  • Site: This account is used to access the Office 365 portal and to activate your software once downloaded and installed
  • Username: (Computer Account username)@royalroads.ca (ie d2brown@royalroads.ca) and computer account passphrase
  • To Reset this password - Go here to change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when you leave the RRU family

Raiser's Edge Account

  • Description: Raiser's Edge is a fundraising and donor management application used by Advancement at RRU to manage donors, donations and student awards.
  • Created: This account is created by Communications and Advancement (Vivianne Jefferis)
  • Site: A local Windows application
  • Username: Created by Communication and Advancement, but usually similar to your Computer Account username
  • To Reset this password - Please contact Communications and Advancement (Vivianne Jefferis)
  • Expiration: This account will expire when you leave the RRU family

Sharepoint Account (PATTS, Thesis Manager, various staff locations)

  • Description: This account is used to access various SharePoint sites
  • Created: This account is created automatically for all staff.
  • Site: This account is used various sites, many that start with secure.royalroads.ca
  • Username: This is the same username and password as your Academic Account (ie d2brown). On some computers you need to enter your username as Instructional\(username)
  • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
  • Expiration: This account will expire when you leave the RRU family

Single Sign On Account (Shibboleth)

  • Description: This account is used to access RRU licensed, third party applications and websites
  • Created: This account is created automatically for all staff at RRU
  • Site: Various
  • Username: This is the same username (ie d2brown) and password as your Computer Account
  • To Reset this password - Go here to change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when you leave the RRU family

BCNet Wiki

    • Description: A list of BCNet services for authorized staff
    • Created: You creat this account the first time you log in using Institutional credentials
    • Site:  https://wiki.bc.net/atl-conf/
    • Username: Uses the Single Sign On account (ie d2brown)
    • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
    • Expiration: This account when you leave the RRU family.

Elsevier

    • Description: For research - "Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society."
    • Created: You create this account, with your RRU email address, if you want to.
    • Site:  Elsevier.com
    • Username: Uses the Single Sign On account (ie d2brown)
    • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
    • Expiration: This account when you leave the RRU family. This account can be linked to a personal email account as well. Do this to ensure you can access this account after you graduate

HRsmart

    • Description: This account is used to create surveys
    • Created: Created automatically approximately 48 hours after your Computer Account is created
    • Site:  HRSmart E-PDP Site
    • Username: Uses the Single Sign On account (ie d2brown)
    • To Reset this password - Go here to change the password on your computer account (will affect all sites)
    • Expiration: This account will expire when you leave the RRU family

LinkedIn Learning

    • Description: This account is used to access training courses
    • Created: Created automatically approximately 48 hours after your Computer Account is created
    • Site: https://www.linkedin.com/learning-login/
    • Username: Use Royal Roads email address to get to Single Sign On page then log in with RRU account (ie d2brown)
    • To Reset this password - Go here to change the password on your computer account (will affect all sites)
    • Expiration: This account will expire when you leave the RRU family

OpenAthens

    • Description: For research - "We make accessing knowledge through a single sign-on simple"
    • Created: Linked to RRU Computer Account
    • Site:  https://openathens.org/
    • Username: Uses the Single Sign On account (ie d2brown)
    • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
    • Expiration: This account will expire when you leave the RRU family

SurveyMonkey

    • Description: This account is used to create surveys
    • Created: You must request permission to use this site
    • Site: RRU SurveyMonkey site
    • Username: Uses the Single Sign On account (ie d2brown)
    • To Reset this password - Go hereto change the password on your computer account (will affect all sites)
    • Expiration: This account will expire when you leave the RRU family

WWW Login Site for Editing WWW Site

 Faculty

Primary Account

Computer Account 

  • Description: This account is your main computer account that you will use while you are faculty
  • Created: This is the account was created for you and sent via email to your personal email account 
  • Site: This account works on all RRU websites including Moodle, Continuing Studies MoodleLibrary (EZproxy) (see below)Human Resources and Webmail
  • Username: We provide you with your username (ie d2brown) and initial passphrase.  Your username is usually your first initial and last name (and possibly a number before your last name if your username was taken)
  • To Reset this password - Go here to change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when you leave the RRU family

Secondary Accounts

Adobe Connect

  • Description: This account is used to access RRU licensed Adobe software include Adobe Acrobat
  • Created: This account is created manually by you when a licensed is assigned. Account must be created with RRU email address
  • Site: https://account.adobe.com/
  • Username: RRU email address and password
  • To Reset this password - On the Adobe Connect page directly
  • Expiration: This account will expire when you leave the RRU family

Avantinet Account

  • Description: This account is used by Faculty (not Associate Faculty) to access the payroll system
  • Created: Created automatically approximately 48 hours after your Computer Account is created
  • Site: https://services.royalroads.ca/avantinet
  • Username: Computer Account username (ie d2brown) and computer account passphrase
  • To Reset this password - Go here to change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when you leave the RRU family

Eduroam Account

  • Description: This account is used to log into Eduroam wifi access points in other education institutions around the world.
  • Created: This is the account is created automatically for all Faculty
  • Site:  Wifi at other institutions.
  • Username: (Computer Account username)@royalroads.ca (ie d2brown@royalroads.ca) and Computer Account passphrase
  • To Reset this password - Go here to change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when you leave the RRU family

Library and ezproxy sites (aka to read books)

  • Description: The ezproxy account is used to read books from various libraries and resources
  • Created: This account is created automatically for all faculty at RRU
  • Site: This account should work on all books sites that are connected to the RRU library site. Please use the links provided in Moodle or https://library.royalroads.ca/
  • Username: This is the same username and password as your Computer Account (ie d2brown)
  • To Reset this password - Go hereto change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when you leave the RRU family
  • Special Note: Some book sites may require a separate registration (for example eBook Central) to access additional features. Please contact the Library for assistance

Office 365 Account

  • Description: This account is used to download and log into the free Office 365 suite
  • Created: This account is free and can be created for you upon request
  • Site: This account is used to access the Office 365 portal and to activate your software once downloaded and installed
  • Username: (Computer Account username)@royalroads.ca (ie d2brown@royalroads.ca) and computer account passphrase
  • To Reset this password - Go here to change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when you leave the RRU family

Sharepoint Account (PATTS, Thesis Manager, various department locations)

  • Description: This account is used to access various SharePoint sites
  • Created: This account is created automatically for all faculty.
  • Site: This account is used various sites, many that start with secure.royalroads.ca
  • Username: This is the same username and password as your Academic Account (ie d2brown). On some computers you need to enter your username as Instructional\(username)
  • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
  • Expiration: This account will expire when you leave the RRU family

Single Sign On Account (Shibboleth)

  • Description: This account is used to access RRU licensed, third party applications and websites
  • Created: This account is created automatically for all faculty at RRU
  • Site: This account works is used on sites like LinkedIn learningHRsmart and SurveyMonkey
  • Username: This is the same username (ie d2brown) and password as your Computer Account
  • To Reset this password - Go here to change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when you leave the RRU family

Elsevier

    • Description: For research - "Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society."
    • Created: You create this account, with your RRU email address, if you want to.
    • Site:  Elsevier.com
    • Username: Uses the Single Sign On account (ie d2brown)
    • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
    • Expiration: This account when you leave the RRU family. This account can be linked to a personal email account as well. Do this to ensure you can access this account after you graduate

HRsmart

    • Description: This account is used to create surveys
    • Created: Created automatically approximately 48 hours after your Computer Account is created
    • Site:  HRSmart E-PDP Site
    • Username: Uses the Single Sign On account (ie d2brown)
    • To Reset this password - Go here to change the password on your computer account (will affect all sites)
    • Expiration: This account will expire when you leave the RRU family

LinkedIn Learning

    • Description: This account is used to access training courses
    • Created: Created automatically approximately 48 hours after your Computer Account is created
    • Site:  (Coming soon)
    • Username: Uses the Single Sign On account (ie d2brown)
    • To Reset this password - Go here to change the password on your computer account (will affect all sites)
    • Expiration: This account will expire when you leave the RRU family

OpenAthens

    • Description: For research - "We make accessing knowledge through a single sign-on simple"
    • Created: Linked to RRU Computer Account
    • Site:  https://openathens.org/
    • Username: Uses the Single Sign On account (ie d2brown)
    • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
    • Expiration: This account will expire when you leave the RRU family

SurveyMonkey

    • Description: This account is used to create surveys
    • Created: You must request permission to use this site
    • Site:  RRU SurveyMonkey site
    • Username: Uses the Single Sign On account (ie d2brown)
    • To Reset this password - Go here to change the password on your computer account (will affect all sites)
    • Expiration: This account will expire when you leave the RRU family
 Associate Faculty

Computer Account 

  • Description: This account is your main computer account that you will use while you are an active associate faculty
  • Created: This is the account was created for you and sent via email to your personal email account 
  • Site: This account works on all RRU websites including Moodle, Continuing Studies MoodleLibrary (EZproxy) (see below), Human Resources and Webmail
  • Username: We provide you with your username (ie d2brown) and initial passphrase.  Your username is usually your first initial and last name (and possibly a number before your last name if your username was taken)
  • To Reset this password - Go here to change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when your contract is over.  Also, if you have more then 60 days between contracts your account may be closed and re-opened at a later date.
  • Please note - Whether or not your Academic Account is closed, Library access ONLY provided while on active contract

Office 365 Account

  • Description: This account is used to download and log into the free Office 365 suite
  • Created: This account is free and can be created for you upon request
  • Site: This account is used to access the Office 365 portal and to activate your software once downloaded and installed
  • Username: (Computer Account username)@royalroads.ca (ie d2brown@royalroads.ca) and computer account passphrase
  • To Reset this password - Go here to change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when your contract is over.  Also, if you have more then 60 days between contracts your account may be closed and re-opened at a later date.

Eduroam Account

  • Description: This account is used to log into Eduroam wifi access points in other education institutions around the world
  • Created: This is the account is created automatically for all associate faculty
  • Site: Wifi at other institutions.
  • Username: (Computer Account username)@royalroads.ca (ie d2brown@royalroads.ca) and Computer Account passphrase
  • To Reset this password - Go here to change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when your contract is over.  Also, if you have more then 60 days between contracts your account may be closed and re-opened at a later date.

Single Sign On Account (Shibboleth)

  • Description: This account is used to access RRU licensed, third party applications and websites
  • Created: This account is created automatically for all associate faculty at RRU
  • Site: This account works is used on sites like SurveyMonkey
  • Username: This is the same username (ie d2brown) and password as your Computer Account
  • To Reset this password - Go here to change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when your contract is over.  Also, if you have more then 60 days between contracts your account may be closed and re-opened at a later date.

Elsevier

    • Description: For research - "Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society."
    • Created: You create this account, with your RRU email address, if you want to.
    • Site:  Elsevier.com
    • Username: Uses the Single Sign On account (ie d2brown)
    • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
    • Expiration: This account when you leave the RRU family. This account can be linked to a personal email account as well. Do this to ensure you can access this account after you graduate

OpenAthens

    • Description: For research - "We make accessing knowledge through a single sign-on simple"
    • Created: Linked to RRU Computer Account
    • Site:  https://openathens.org/
    • Username: Uses the Single Sign On account (ie d2brown)
    • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
    • Expiration: This account will expire when you leave the RRU family

SurveyMonkey

    • Description: This account is used to create surveys
    • Created: You must request permission to use this site
    • Site: RRU SurveyMonkey site
    • Username: Uses the Single Sign On account (ie d2brown)
    • To Reset this password - Go here to change the password on your computer account (will affect all sites)
    • Expiration: This account will expire when you leave the RRU family

Library and ezproxy sites (aka to read books)

  • Description: The ezproxy account is used to read books from various libraries and resources
  • Created: Access is granted to you manually while on an active contract.. If you have difficulties access library documents, please contact your program head
  • Site: This account should work on all books sites that are connected to the RRU library site. Please use the links provided in Moodle or https://library.royalroads.ca/
  • Username: This is the same username and password as your Computer Account (ie d2brown)
  • To Reset this password - Go here to change the password on your computer account (will affect all sites)
  • Expiration: This account will expire when you leave the RRU family or are between contracts
  • Special Note: Some book sites may require a separate registration (for example eBook Central) to access additional features. Please contact the Library for assistance

Sharepoint Account (PATTS, Thesis Manager, various department locations)

  • Description: This account is used to access various SharePoint sites
  • Created: This account is created automatically for all Associate faculty.
  • Site: This account is used various sites, many that start with secure.royalroads.ca
  • Username: This is the same username and password as your Academic Account (ie d2brown). On some computers you need to enter your username as Instructional\(username)
  • To Reset this password - Go here to change the password on your Academic Account (will affect all sites)
  • Expiration: This account will expire when you leave the RRU family


Contact Computer Services for assistance

As always, should you need further assistance, please contact Computer Services by phone, email or Online Request Form


Self Help Articles

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