In order to use Online Archiving, your Mailbox must be configured to be ‘archive enabled’.  New mailboxes (since the summer of 2014) are automatically 'archive enabled' however if you are not new :), but would like to be able to use Online Archiving, then please contact Computer Services via the Online Request Form, or by email or by phone at 250-391-2659.

Once we turn on your Online Archiving, your archive will show up automatically on the left side of your regular Outlook screen.  You don’t need to open it manually or add it to your Outlook profile, or search for it in Outlook - it will show up as an ‘additional mailbox’ below your existing mailbox, in the left pane of Outlook’s window. 

Here is what it looks like in Outlook:

Here is what it looks like in Webmail:

My Online Archive didn't show up–why?

The archiving process runs overnight and may not process your mailbox immediately after your mailbox has been ‘archive enabled’. It may take 2 to 3 evenings for it to show up under your mailbox – this is especially true if a large number of mailboxes have been archive enabled at once.

If your Online Archive doesn't show up after 2-3 days, please contact Computer Services by phone, email or Online Request Form.

How can I tell if a folder is being archived?

If you suspect that a folder is not being archived (i.e. you don’t see it in the Online Archive), you can check to see if it has an archive policy in place via these steps.  If these steps seem overwhelming to you, don't panic!  Please contact us and we'll help!

  • Right-click on the folder and select Policy tab–it should look like the example shown below, which shows that the folder is using the Parent Folder Policy:
  • On the off chance that the folder does not have an archive or retention policy defined, click the drop-down box and set the policy to Use Parent Folder Policy and click OK
  • If it appears as though a policy is defined but the folder definitely isn’t being archived, please contact Computer Services by phone, email or Online Request Form
  • Also as an FYI, messages in a folder with an archive/retention policy defined will show a note indicating as such (when you open them):