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We've listed some of our most frequently asked questions below.

If you are not able to find an answer to your question here, you can search our knowledge base articles using the search box in the top right, or contact us using the information to the right.

Table of Contents


 My passphrase was reset but I didn't get an email:

What is the username for my :

How do I reset the passphrase for my :

Where can I find information about :

How do I activate Microsoft Office?


How do I access my Royal Roads inbox? (Webmail)

Why isn't moodle loading properly?

                  • Google Chrome or Firefox is recommended for using Moodle.
                    (Internet Explorer is no longer supported)
                  • Accessing moodle from a mobile device should be done through your web browser as the moodle mobile app has limited functionality and often doesn't display all the information needed.

What is Teamviewer?

                  • Teamviewer (also called Royal Roads Remote Support on Royal Roads computers) is the software we use to connect remotely to other computers.  You can find info on the software here

Issues with MyPayment on the MyAdmin site

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