This Confluence article is beneficial when Adobe applications crash as you are opening the software.
This may also beneficial for customers experiencing a crash after upgrading or exchanging license.
Please note, you will need customers desktop password and internet access.
Step-by-step guide:
- Close out all adobe applications, verify ALL residue has been close via terminal
- Click the "Go" tab and scroll down the list to "Go To Folder", type "~/library" Click "Go"
- click "Application Support" and right-click "Adobe", Click "Get Info"
- A new window will appear, navigate to the bottom on the list Click ">Sharing & Permissons"
- The list will extend, unlock the "Sharing & Permissons" selection by clicking the Lock symbol
- Enter the password of the desktop, and click "Ok"
- Click the + icon in the bottom left hand corner
- Select "HelpDeskAdmin", in the Privileges column click "Read Only" and change it to "Read & Write" and exit the window
- Double click Adobe folder (Library/Application Support/Adobe) use the search bar to delete file named "Operating config", Close window
- Use the following link to download Adobe-licensing-toolkit (https://helpx.adobe.com/ca/enterprise/kb/sdl-launch-error.html)
- Once download is complete, move file to desktop for easy access. Open "Terminal" drag and drop the file, and type " --deactivate"
The script should look similar to this "/Users/helpdeskadmin/Desktop/adobe-licensing-toolkit --deactivate"
Alternative scripts- "sudo adobe-licensing-toolkit --deactivate" Or "/Users/helpdeskadmin/Desktop/adobe-licensing-toolkit --l" If done correctly Terminal will respond with :
Adobe Licensing Toolkit (1.1.0.83)
Operation Complete- Load software once again. If crash is persistent, contact Adobe IT support "https://adminconsole.adobe.com/81AC13025C82A4A80A495CC4@AdobeOrg/support".