Important: After you’ve recorded your greetings, you must select the one you want your callers to hear.

Examples:

  • Standard: You have reached so-and-so at RRU. I am away from my desk. Please leave a message.
  • Out of Office: You have reached so-and-so at RRU. I am out of the office today. Please leave a message.
  • Extended absence:: You have reached so-and-so at RRU. I’m on a sunny beach in Hawaii. Please leave a message.

Initially, you would select the “standard” greeting to play for callers.

If you’re called away from the office, you could phone in to the phone system to select a different greeting. You can either change the recorded greeting to be specific about the day or just leave it as it is. Or, if you don't need to record new text, using the Chrome browser, you could go to the telecom webpage to select the greeting from there!  (This site is only available on campus or on Sentinel)

When you go on vacation, you’ll likely want to be specific in your message – when you’re leaving, when you’re back etc. And then you’ll want to select the extended absence greeting to play for callers.

When you’re back, just select the standard greeting again and you’re done. You don’t have to re-record anything until your next vacation!

Here’s how to record new greetings.

  1. Press MSG or dial 101
  2. Enter PIN and press # (not at your own phone? Press #, your own 4-digit phone #, your own PIN)
  3. Press 5 to access Voicemail Options
    1. Press 1 to Record Personal Greeting
      1. Press 1 to Record standard voicemail greeting
        1. Record greeting and press #
          1. Press 1 to Listen to recorded greeting
          2. Press 2 to Use recorded greeting (meaning, you like it, save it!)
          3. Press 3 to Delete recorded greeting and start over
          4. Press * to Cancel
      2. Press 2 to Record Out of Office voicemail greeting
        1. Record greeting and press #
          1. Press 1 to Listen to recorded greeting
          2. Press 2 to Use recorded greeting (meaning, you like it, save it!)
          3. Press 3 to Delete recorded greeting and start over
          4. Press * to Cancel
      3. Press 3 to Recorded extended absence greeting
        1. Record greeting and press #
          1. Press 1 to Listen to recorded greeting
          2. Press 2 to Use recorded greeting (meaning, you like it, save it!)
          3. Press 3 to Delete recorded greeting and start over
          4. Press * to Cancel
      4. Press * to Cancel and Return to Main Menu
    2. Press 2 to Record your name (for dial by name directory)
      1. Record name and press #
        1. Press 1 to Listen to recorded greeting
        2. Press 2 to Use Recorded greeting (meaning, you like it, save it!)
        3. Press 3 to Delete recorded greeting and start over
        4. Press * to Cancel
    3. Press 3 to Select Greeting to play
      1. Press 1 to Listen to greetings before choosing
      2. Press 2 to Select standard greeting
        1. Press 1 to Verify you wish to choose this greeting
        2. Press 2 to Choose different greeting
      3. Press 3 to Select out of office greeting
        1. Press 1 to Verify you wish to choose this greeting
        2. Press 2 to Choose different greeting
      4. Press 4 to Select extended absence greeting
        1. Press 1 to Verify you wish to choose this greeting
        2. Press 2 to Choose different greeting
      5. Press 5 to Select default greeting
        1. Press 1 to Verify you wish to choose this greeting
        2. Press 2 to Choose different greeting
      6. Press * to Cancel
    4. Press 4 to Clear deleted messages
    5. Press 5 to Change your PIN
      1. Enter your current PIN
      2. Enter new PIN
      3. Re-enter your new PIN
    6. Press 8 to Logoff
    7. Press 0 to Call Operator