Technical Support - Frequently Asked Questions (FAQ)

We've listed some of our most frequently asked questions below.

If you are not able to find an answer to your question here, you can search our knowledge base articles using the search box in the top right, or contact us using the information to the right.

 My passphrase was reset but I didn't get an email:

• • • • • • • • • Known Email Issues with Email Forwarding
                • Try the Reset Tool Again

What is the username for my :

1. 1. 1. 1. 1. 1. 1. 1. • MyAdmin Account
                        • Academic Account (Moodle, MyRRU, Webmail, Library)
                        • Continuing Studies Account

How do I reset the passphrase for my :

1. 1. 1. 1. 1. 1. 1. 1. • MyAdmin Account
                        • Academic Account (Moodle, MyRRU, Webmail, Library)
                        • Continuing Studies Account

Where can I find information about :

1. 1. 1. 1. 1. 1. 1. 1. • The Application Process
                        • Program Acceptance
                        • Account Activation
                        • Saving My Coursework
                        • My Student ID #
                          
                        • Computer and Software Requirements

How do I activate Microsoft Office?

1. 1. 1. 1. 1. 1. 1. 1. • You can find instructions on activating Microsoft Office here : Microsoft Office 2016 / Office 365 FAQ

How do I access my Royal Roads inbox? (Webmail)

1. 1. 1. 1. 1. 1. 1. 1. • Webmail Access for Students
                          
                          

Why isn't moodle loading properly?

1. 1. 1. 1. 1. • • • • Google Chrome or Firefox is recommended for using Moodle.
                       (Internet Explorer is no longer supported)
                     • Accessing moodle from a mobile device should be done through your web browser as the moodle mobile app has limited functionality and often doesn't display all the information needed.

What is Teamviewer?

• • • • • • • • • Teamviewer (also called Royal Roads Remote Support on Royal Roads computers) is the software we use to connect remotely to other computers.  You can find info on the software here

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