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The instructions below are for Collaborate Ultra, which runs entirely in the browser.

Google Chrome or Mozilla Firefox and a headset are highly recommended.

First time in Collaborate Ultra?

Please Note: If you are calling in to join a Collaborate Session via the telephone, long distance charges may apply as the number is located in the US.

Before joining each session


If there are issues with your technology please refer to our technology troubleshooting guide that will walk you through solutions to various problems.

Need Help?

Support for Collaborate is provided through Blackboard, the company that makes Collaborate. Their support staff are experts in solving Collaborate related issues, so please don't hesitate to contact them if you are experiencing issues with Collaborate.

Visit Blackboard Collaborate Support or call them at their North America toll free number: 1.888.788.5264.

Recommended Hardware


Image quality is usually not that important, so a built-in camera or cheap webcam should be fine. If you'd like a high-quality webcam the Logitech C920 and C922 are both excellent and are often on sale.


Sound quality is very important. Good sound quality makes it easier for people to understand and focus on what you're saying. A headset is recommended and will usually be much better than a built-in microphone on a laptop or webcam (especially if there's background noise). Many people have earphones that include a mic that work reasonably well, but if you'd like to buy a headset to improve the sound quality then the following are recommended.