We have had reports that RRU password reset and academic account activation emails are going directly into SPAM folders or not arriving at all. If you are concerned you are missing an email, please check your SPAM folders. If you do not find the mail you are missing, please contact us by phone during regular business hours and we would be please to assist you. You can contact us at (250) 391-2659, or toll free at (866) 808-5429.
In the meantime, if you get any RRU email in your spam/junk folder, please make sure you identify it as "not spam" to train Hotmail to recognize that these emails are valid.
We appreciate your patience as we see what we can do to resolve this.