A compromised account recently sent out email spam, resulting in us be "rate-limited" by Microsoft.  This means email from RRU and possibly other companies might not be getting past the spam servers.

We strongly suggest that you add royalroads.ca domain to the Safe Sender's list in your account.  Please see this page for additional information.

(live.ca / outlook.com / hotmail.com) Some people have reported that RRU password reset and academic account activation emails are going directly into SPAM folders or not arriving at all for staff/faculty and students that are using Microsoft email accounts like Live.ca, Outlook.com and Hotmail.com among others.   If you are concerned you are missing an email, please check your Junk Email folders.  If you do not find the email you are missing, please contact us by phone during regular business hours and we would be please to assist you.  You can contact us at (250) 391-2659, or toll free at (866) 808-5429.

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