Your e-mail account is created at the same time as your Academic Account and is typically this format: preferredname.Lastname@royalroads.ca.  There are exceptions, for instance, if you have a number in your username, then your email address will be preferredname.#lastname@royalroads.ca

This is the e-mail address that students, faculty, associate faculty and staff at Royal Roads will use to correspond with you.

Can I change my username and/or email account?

There are a few ways you can receive your RRU email

  • Forwarding (default) - All RRU email is sent to your personal email account associated with your account.
  • Webmail - Forwarding is off, you log into our webmail server. (This option may be disabled for students. If you get a warning saying the service is disabled, please contact Computer Services to enable this service
  • Download- With forwarding off, your local mail program downloads the email from our server (By default this option is disabled for students. You must contact Computer Services to enable this service

Which option is the best for my email?

Ultimately this will come to a personal preference; however here are some pros and cons for each option:

Forwarding

  • Pro - You get all your email (personal and RRU) in one place
  • Pro - You have no RRU email quota to worry about
  • Pro - You do not have to worry about transferring the email you want to keep at the end of studies
  • Pro - Simple to manage and nothing to do (this is the default)
  • Con - Limited tracking.  (We can tell if the mail got to your personal mail server, we cannot confirm that it got to your personal mailbox.)
  • Con - RRU email can be blocked or caught in spam filters (see our known issues regarding Yahoo, Hotmail, Government, Sympatico and Gmail email addresses)

Webmail

  • Pro - You have all your RRU email separate from your other email
  • Pro - We can guarantee delivery and track missing emails
  • Pro - Easy access to the RRU global address list
  • Con - Students, you have a 60mb quota limit so you will need to manage your email closely
  • Con - After convocation, your email account expires and is eventually deleted. You will need to save any email you want to keep before your account expires.
  • Con - Microsoft's webmail application does not have all the features when using Firefox or Safari.
  • Con - This option may be disabled for students so you will need to contact Computer Services to enable this service 

Download (Outlook Anywhere/Exchange)

  • Pro - Once setup, you have total control over your email
  • Pro - Second most reliable way to receive RRU email since you are dowloading it directly from our server
  • Pro - We can track email sent to you
  • Pro - No RRU quota limit 
  • Pro - You do not have to worry about transferring the email you want to keep at the end of studies because you already have it all
  • Con - Most complicated option to setup
  • Con - You have another place you need to check your email
  • Con - This option may be disabled for students so you will need to contact Computer Services to enable this service 


Webmail disabled?

If you follow one of the procedures above but are getting an error, please try logging into https://webmail.royalroads.ca/ (same username and password as Moodle) and confirm that you have access to the account. If you get a warning saying that it has been disabled, please Contact Computer Services to activate this service. Otherwise, if you are able to log into Webmail, give us a call and we would be pleased to assist you further.