A recent update to Microsoft Office has caused a login pop-up to appear in Microsoft Office.  Whether you hit cancel or log in, the prompt returns

Step-by-step guide

If you continue to receive the pop-up message, please follow the procedure below to get rid of the message.  

  1. Turn off Cache Exchange Mode
    1. In Outlook click on File, Account Settings→ Account Settings
    2. Select your name and click Change
    3. If there is a check mark beside Use Cached Exchange Mode, remove it and click Next
    4. You might get a warning telling you that you need to restart Outlook for the changes to take effect.  Click OK
    5. Click finish and Close to close the Account Settings window
  2. Close Outlook
  3. Wait 5 seconds
  4. Open Outlook
  5. When prompted to log in
    1. Please make sure the option for “Remember my credentials” is checked off
    2. Make sure the username is is your Microsoft Office 365 username (username@royalroads.ca) and enter your RRU password.
    3. Click OK
  6. Close Outlook one last time.  Wait 5 Seconds and re-open


Contact Computer Services for assistance

As always, should you need further assistance, please contact Computer Services by phone, email or Online Request Form