Do you require specialized software for your work computer?  RRU is undertaking to ensure we’re running licensed and reputable software, considering software budget requirements and properly addressing security and privacy concerns.  We are in the process of creating a software safe list.  This list is constantly evolving and changing, but please follow the appropriate Action if the software is listed below, or skip to the Software Request Procedure if your software is not listed.

List of Known Software

Software NameAction*For IT use only
Adobe Acrobat Pro DC

Submit a Request to the Helpdesk using the Online Request Form

License Required then immediate deploy/installation from Adobe site.

Installation procedure

Adobe Acrobat Pro v11, V10

Submit a Request to the Helpdesk using the Online Request Form

Licensing (See Cecilia) then SCCM Package for immediate deploy.
Adobe ConnectNot approved for installation at RRU.

Adobe Creative Cloud All Apps

  • Creative cloud
  • Photoshop
  • InDesign
  • Illustrator
  • Lightroom
  • Adobe XD
  • Premiere Rush
  • Premiere Pro
  • After Effects
  • Dimension
  • Acrobat Pro
  • Dreamweaver
  • Animate
  • Audition
  • Lightroom Classic
  • Character Animator
  • Spark
  • Bridge
  • Media Encoder
  • InCopy
  • Prelude
  • Fuse (Beta)

Submit a Request to the Helpdesk using the Online Request Form


License Required then immediate/installation from Adobe site.

Installation procedure

Adobe Digital EditionsSubmit a Request to the Helpdesk using the Online Request FormImmediate deploy from https://www.adobe.com/ca/solutions/ebook/digital-editions/download.html
Adobe ReaderAlready installed
Agresso License

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)


Procedure

Procedure to add icon

Agresso Report Engine (and Visual Studio)

Submit a Request to the Helpdesk using the Online Request Form

Immediate deploy via SCCM Package - Agresso_ReportEngine_9
Agresso SoftwareAlready installed
ArcViewAsk your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) License required
AssurePayAsk your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)License required
Aton Text editorUnder ReviewRRHD-54288
Avanti

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

License required

Website

Procedure

BCMSubmit a Request to the Helpdesk using the Online Request FormImmediate deploy
Big Stretch ReminderUnder reviewRRHD-52810
BitrixUnder reviewRRHD-49424
Bulk Rename Utility 64 FreewareNot approved for installation at RRU.
Blackboard CollaborateWebsitePlease contact CTET Studio to inquire about getting a meeting room setup in your Moodle course
BlueJeansLicense required (Supervisor approval) 

See Bluejeans for additional info

Download the software from https://www.bluejeans.com/downloads

The simplest way to set your computer up is on the bluejeans test page. Follow the link below and once you install the plugin you can play around with the interface and meet jean the parrot.
https://bluejeans.com/111/

Calendar Sync Free Not approved for installation at RRU.
CamtasiaApproved for CTETCTET install themselves.

ChequeScribe

License required (Supervisor approval) Procedure
CMMS

Webpage

License required (Supervisor approval) 

Additional Info

License Info

CMS

WebpageProcedure
ChromeAlready installed
Citrix WebexUnder review (RRHD-52125)
ConfluenceApproval requiredProcedure - cd

Corel Draw

Not approved for installation at RRU.

CRM

Immediate deploy

Procedure

SCCM Package (Will not run automatically and must be run by customer manually with Outlook closed)

Dameware

Not approved for installation at RRU.
DropboxNot approved for installation at RRU.

Trial for Microsoft OneDrive is currently underway

Web interface not blocked

Ease-E-ClubLicense required (Supervisor approval) Procedure
Equalizer APONot approved for installation at RRU.
EST Desktop 2.0Immediate Deploy, Account required

This software is downloaded directly from CanadaPost.ca. To install, "run as administrator" and then enter credentials for an account with elevated permissions.

Customer must have Canadapost account. (Not provided by IST)


EMS Enterprise

Not approved for installation at RRU.

EMS Campus (permissions)

License required (Supervisor approval) 

Procedure

SCCM package (will install automatically, however Server and database name must be provided)

FirefoxAlready installed
FireworksLicense required (Supervisor approval) 
FreemindUnder review
GaBi softwareApproved for specific purpose

Required for BBA course STNL320 Sustainability Accounting. Software has been installed and approved for this purpose only. (RRHD-55778)

All other requirements must be approved first.

Google DriveNot approved for installation at RRU.

Trial for Microsoft OneDrive is currently underway

Web interface not blocked

Google Earth Pro

Approval required

https://www.google.com/earth/versions/
GrammerlyImmediate deployLicensed software
GreenshotApproval required
IdenticamLicense required (Supervisor approval) 
ImprintplusLicense required (Supervisor approval) Approved for Tourism department
iTunesNot approved for installation at RRU.
JavaApproval required
JIRA Service DeskApproval requiredProcedure - cd
Label Printer SoftwareImmediate Deploy

As long as the printer is connected directly to Windows 10 computer, the software can be installed (Shared label printers is no longer supported)

Dymo Label printer - SCCM Package

Brother Printer - Install with Admin account

LBossLicense required (Supervisor approval) Additional Info
Lice CapUnder review (RRHD-52416)
ManitouLicense required (Supervisor approval) 
Maximum Express CourierApproval RequiredThis will be approved on a Case-By-Case basis.

Mendeley

Immediate Deploy

Browser plug-in. Requires admin account to complete installation

Mendeley Support

SCCM Package

Microsoft Office 365 for homeImmediate deploy

Office 365 procedure

Office for Home Use procedure

Microsoft Office 365 (Windows 10)

Microsoft Office 2010 (Windows 7)

  • Access
  • Excel
  • Outlook
  • PowerPoint
  • Project (Separate License)
  • Word
  • Visio (Separate License, see below)
Already installed
Microsoft ProjectImmediate deploy
Microsoft SCCMLicense required (Supervisor approval) 
Microsoft Visio 2010Immediate deployProcedure
MiniTabAlready installedProcedure
NvivoLicense Required (Supervisor approval)

Procedure

SCCM Package

OnePasswordImmediate DeployLastPass, KeyPass as also allowed, however we would prefer OnePassword is used as a standard
Open Broadcaster Software Approval requiredThis will be approved on a Case-By-Case basis.
PapercutLicense required (Supervisor approval) 
PC Equalizer FreeNot approved for installation at RRU.
Poll Everywhere plugin for PowerPointApproval requiredThis will be approved on a Case-By-Case basis.

Popcorn Maker

License required (Supervisor approval) 
POS (see LBOSS)

PrimoPDFApproval pending
Raiser's EdgeLicense required (Supervisor and Vivianne Jefferis approval required) 

Procedure

SCCM package

Readerboard Software

  • WinSCP
  • HyocoImpress
  • HyocoConfig
  • VNCviewer
Immediate deployProcedure
SkypeApproval required
SlackNot approved for installation at RRU.Corporate wide chat solution being investigated
Snag-ItLicense Required (Supervisor approval)
SCCM Package
Sogou Chinese keyboard softwareImmediate Deploy
Must be installed with Admin account and there are additional features that will prompt for Admin account a second time.
SPSSLicense required (Supervisor approval) 
SSISImmediate deploy
Survey Monkey for FacultyNot availableAdditional Information
Survey Monkey for StaffLicense required (Supervisor approval) Procedure
TableauLicense required
TeamViewerLicense required (Supervisor approval) 
XiBOApproval required

Virtual EMS

WebsiteNo installation required
VitalSourceImmediate Deployhttps://support.vitalsource.com/hc/en-us/articles/201067238-Installing-Bookshelf-on-Windows-7-8-8-1-10
Wacom Tablet DriversUnder reviewRRHD-51139
WeChatApproval requiredThis will be approved on a Case-By-Case basis.
WhatsappUnder reviewRRHD-49438, RRHD-49424
Zoom for MeetingsNot approved for installation at RRU.Please see Blue Jeans or Blackboard Collaborate
Zoom for EmailImmediate deployLicenses software
ZoteroImmediate deploy

Browser plug-in. Requires admin account to complete installation

Zotero Support

SCCM Package

*Definition of Actions

  • Already Installed - Software is part of the standard image on computers deployed on campus.  If you cannot find the software, please create a request to Computer Services via an online ticket or email.
  • Immediate Deploy - Software has been pre-approved and can be installed without additional approval. However if the software requires a license, information might need to be provided. Please request this software via an online ticket or email.
  • Immediate Deploy (Supervisor approval)- Software can be installed after receiving approval from your supervisor. Please request this software via an email with a CC to your supervisor.
  • License Required (Supervisor approval) - Software can be installed after receiving approval from supervisor. Please request this software via an email with a CC to your supervisor. This request might be delayed if a license is unavailable and needs to be purchased.
  • Approval required - Follow the software request procedure below. Once approved by the Network Security team, we will be in touch to install the software. This request might be delayed if a license is unavailable and needs to be purchased.
  • Not approved for installation at RRU - This software is not approved and cannot be installed on RRU workstations.  If you have a valid business requirement for this software, please follow the software request procedure below and the request will be evaluated.

Software Request Procedure

Please submit a ticket requesting the software by visiting the Computer Services Website, and provide as much information about the software by answering these questions to the best of your ability:

  1. What is the name and version of the software you need? 
  2. What is the purpose of the software (why do you use it)? 
  3. Is it required for your job (or is it personal preference)? 
  4. Who uses this software (you and others in your department? Just you?) 
  5. Please give us any reference material that we can use to research the software, such as URLs for system specifications or downloading? 
  6. Is this licensed or unlicensed software? 
  7. If licensed, who holds the license? (RRU or is this a personal license?) 
  8. What is the asset tag on the computer(s) on which you would like to install this software? 
  9. Does your supervisor support the need for this software? (We will need supporting documentation from your supervisor) 

We recognize that the requested software may have been used for years by you and/or your colleagues and may be a highly reputable software however we are reviewing all software installed on RRU computers to maintain the integrity of the RRU network and files and appreciate your cooperation and understanding.

Once these details have been evaluated, we'll be in touch with you regarding next steps.

Looking for software for home? 

We offer MS office for home use, and you are eligible for other software at discounted price because you work for a university.