In July 2018, RRU began a project to upgrade the network across campus, including wireless.

The "old" wireless environment will exist in all buildings except those listed below until the network upgrade project has been completed.  If you are in one of the buildings not listed below and are looking for information about the wireless there, please refer to this page.

Our upgraded wireless environment is currently active in the following buildings (this list will be updated as the Network Upgrade Project progresses):

  • Sherman Jen (includes the area immediately surrounding the building and the parking lot to the left)
  • The Boathouse
  • Library

If you're looking for information about the new network, you're in the right place.

While in one of the buildings where the new wireless is available, you will see that there are three wireless options:

(1) RRU_GUEST

  • intended for guests - anyone who does not have an active computer account or will be using a non-RRU provided computer or laptop

I am a guest - tell me more

(2) RRU

  • our main internal wireless network
  • intended for current staff, faculty and students - anyone who does have an active current computer account
  • Must use an RRU provide device to get full functionality.

I am a student - tell me more

I am staff or faculty - tell me more

(3) Eduroam

We are a proud member of the Eduroam community. If you travel frequently to or from other institutions, you may be interested in our Eduroam implementation, allowing use of wireless networks at partnering institutions. You can read more about it here.

Please connect to eduroam (not Eduroam.)


Guest:  How to connect to the RRU_GUEST (wireless network)

  • select RRU_GUEST from the list of wireless options
  • you will be redirected to a webpage and asked to agree to Terms of Use, similar to what you might experience in hotels; please wait a few seconds for the system to process your agreement and connect you to the internet
  • you will be required to agree to the terms each day, the first time that your device connects
  • no username or password is required
  • you will have access to the internet
  • if you have any questions or problems, please contact the Helpdesk via the online form, by email to computerservices@royalroads.ca or by phone at local 2659 (250.391.2659)

Student:  How to connect to the RRU (wireless network)

  • select RRU from the list of wireless options
  • when asked to log in, do so using your usual Academic username and password
  • you will have access to the internet
  • you will have access to the new learning collaboration suite in each classroom
  • wireless printing is not available at this time
  • if you have any questions or problems, please contact the Helpdesk via the online form, by email to computerservices@royalroads.ca or by phone at local 2659 (250.391.2659)

More information for staff and faculty

Equipment managed by RRU

The intention is that all RRU managed equipment can connect to the wired network (by plugging a network cable into the wall) or the new wireless network and be fully connected to all usual resources regardless of whether the staff/faculty is in their own office or a different office, breakout room, public space etc., giving you the flexibility of moving about as you work.  (Reminder:  This applies only in the buildings where the new network is installed)

A managed device is one that:

      • has already been joined to our network (domain)
      • has a white asset tag on it that says "Royal Roads University", possibly a barcode and definitely a name, something like "L16L001"
      • was setup and given to you by IT Services

If you acquired a device using research funds or faculty ProD funds, it may or may not have a white asset tag and may or may not be managed.  Some research or faculty ProD purchases were facilitated in IT Services and some were completely independent.  We may have facilitated the purchase but there was no requirement for the computer to be managed, so it was not.  If you are using a device acquired in one of these ways, and it's not behaving the way you'd expect while on the network, please ask us if it's managed and we'll go from there.  (Please give us the asset tag number so that we know what to look for).

I'm using a managed device. What's next?

Equipment not managed by RRU

A personal device that you brought from home is not managed by RRU.  A device acquired through research or faculty ProD funds may not be managed by RRU.

I'm using a non-managed device. What's next?

Can I have my non-managed device added to the domain so that I can use it "like a managed device"?

Staff and Faculty:  How to connect to the RRU (wireless network) using a device that is managed by RRU

    • select RRU from the list of wireless options
    • when asked to log in, do so using your usual username and password
    • you will have access to all the things you currently access while at your desk – O: drive, Z: drive, email, applications that you normally use, etc.
    • this means that you can do your usual work from anywhere in the building; there is no requirement for you to have your laptop in the docking station
    • if you have any questions or problems, please contact the Helpdesk via the online form, by email to computerservices@royalroads.ca or by phone at local 2659 (250.391.2659)

Staff and Faculty:  How to connect to the RRU_GUEST (wireless network) using a device that is not managed by RRU - laptop, tablet, phone

    • select RRU_GUEST from the list of wireless options
    • you will be redirected to a webpage and asked to agree to Terms of Use, similar to what you might experience in hotels; please wait a few seconds for the system to process your agreement and connect you to the internet
    • you will be required to agree to the terms each day, the first time that your device connects
    • no username or password is required
    • provides access to the internet only (just as if you were at home or in a hotel)
    • if you have any questions or problems, please contact the Helpdesk via the online form, by email to computerservices@royalroads.ca or by phone at local 2659 (250.391.2659)

OR

Staff and Faculty:  How to connect to the RRU (wireless network) using a device that is not managed by RRU - laptop, tablet, phone

    • select RRU from the list of wireless options
    • when asked to log in, do so using your usual username and password
    • provides access to the internet only (just as if you were at home or in a hotel)
    • if you have any questions or problems, please contact the Helpdesk via the online form, by email to computerservices@royalroads.ca or by phone at local 2659 (250.391.2659)

Please note:  if you are using a device that is not managed by RRU, you will only have access to the internet regardless of which wireless network you choose.

Staff and Faculty:  Can I have my non-managed device added to the network (domain) so that I can use it "like a managed device"?

The RRU network Access Policy states that any non RRU equipment that is to be connected to the RRU network requires:

        • Valid and up to date security software installed;
        • Operating system updates to latest supported patches and security levels; and
        • Confirmed by IT support staff prior to registering on the network.
        • If a mobile device is used, user will agree to NOT store Personally Identifiable Information on the device unless the device has been configured with encrypted drive storage
        • The non RRU device will be registered on to the RRU network the same as our RRU owned and supported devices

Please connect with IT Services to ask us to arrange to help with this by filling out an online request form at the Computer Services website.

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