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  1. Close Outlook
  2. Click Start
  3. Find "Software Center" in the list of tiles showing (probably under "RRU Applications" as seen in the picture below:

  4. If you don't see "Software Center" showing there, you can also click on the magnifying glass and type "Software Center" in the space provided.  Software Center should be found and displayed at the top of the screen in the search results as shown in this screen shot:

  5. Click to open Software Center 
  6. Double-Click on CRM Install
  7. Click Install

    Let it run.  Outlook must remain closed until it is finished.  Installation can take up to 30 minutes (usually about 15 minutes)

    Once it is complete, the computer will restart.


  1. Log in and open Outlook
  2. The Configuration Wizard will open. Fill it out like this
  3. (server URL is
  4. Hit OK when you are done
  5. Close Outlook and restart the computer.