During the login process, network drives are added using a network script.  In some cases, due to network speed, computer speed, or just a glitch at the wrong moment, a network drive may not be connected.  This is especially common in the case of the personal drive - Z:. This can be especially problematic if there are Email Personal Folders (PST) located on that drive. Outlook will then give an error saying that the "personal folder cannot be found".

There are a couple of things that can be done to fix this:

Log off and Log back in

Sometimes, the issue is simply that the drive was not mapped because the computer was not able to process the script in time. This can occur if the computer is still configuring itself when the log in process began.  So, logging off the computer (not shut-down and rebooting) will keep the resources available so when you login again, the computer can immediately run the script and the resources are already available.

The best way to avoid this is to wait 15 seconds after booting your computer, once you get to the log-on prompt, before logging in.  Also if the computer was asleep, then wait 15 seconds after the computer is woken up, before logging in. This ensures the computer has loaded all it's resources required to access network locations, before the script runs and requires those resources.

Map the drive manually

You can map the network drive manually by following this simple procedure. 

  • Close Outlook and other applications first
  • Click on the Start button and select Computer
  • Click on Tools --> Map network drive...
  • Select the appropriate drive letter
  • in the folder field, type the folder location as identified below
  • Click the Finish button

The drive locations for your missing drives are as follows:

  • Z: drive should be mapped to \\fileserver\home.dirs\[username]
  • O: drive should be mapped to \\fileserver\communities